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Russolewis Won't Install after purchase

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I purchased, Order # 6486669939, but it would not download. Instead, the download kept redirecting me to other advertisers. I set up a chat with Windows help and they tried to help. Still, after two different agents tried, neither one could make the download work. I followed all instructions OK'd the payment in good faith expecting to download the product. No resolution, always a download loop and sending me back again to the start. Never received the product.   Thank you. 

October 30, 2019 at 3:25:16 PM PDT

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