NicholasKB

Error pasting images from Outlook in 4.2 update

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I have just had the 4.2 update installed earlier today and it seems to have created an issue.

 

Previously, copying images from the body of an email (not as an attachment) from Outlook and pasting it into a new image would past the full image at its original resolution and size.

After the update, doing this now only gives me a portrait A4 shaped extract from the centre of the image to the size of the work area in Paint.net.

 

Without recopying the original image, I can paste it anywhere else and get the full image, which I can then copy and paste fully into Paint.net.

I've never had this happen before, and it seems this update has just created a small and unnecessary detour.

 

I have put together 3 screenshots just to visualise the above. (Google Drive link)

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Can you recreate this with an image you're willing to share? I can't debug this without being able to look at the image.

 

My guess is that this is related to https://forums.getpaint.net/topic/114711-error-opening-a-file-with-wrong-ext/

 

In other words, the image is one type of image but is being saved with the wrong file extension. Paint.NET will then load the pixels just fine but there's a glitch in reading the orientation (rotation) metadata because the file extension is wrong. Or maybe not the first part (wrong file extension), but certainly something goofy with the rotation.

 

 

 

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Okay I don't have Outlook 2010 so I can't debug this directly

 

What we can do however, is this:

 

1) Download "Clipboardic" from https://www.nirsoft.net/utils/clipboardic.html

 

2) Extract it to a folder, maybe on your desktop

 

3) Open it up, you'll see a window like this:

image.png

 

4) Go back to Outlook and Copy the item that's causing the problem (NOTE: make sure it's something you're willing to let me look at! the kittens are a good image to use)

 

5) In the folder where you extracted the app, you should see some *.CLP files. Zip up the newest one and send it to me in a private message

 

Once I have this file, I should be able to use the same program to import the data into my clipboard and then I can inspect it and see what's going on.

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I have the same problem as the topic starter. I'm using Outlook 2016 in combination with Paint.net 4.2.1.

 

The steps I took:

- I captured a window using ALT - PrtScn

- I pasted it into an outlook email message and sent it to myself

- Once received, I copied the image and paste it into Paint.net

- In Paint.net it is displayed with the full height, but the width is cropped to 795 (pasting images smaller than a width of 795 are copied without problems)

- Using clipboardic I can see that the image was copied as "Rich Text"

 

When i copy the image from Outlook to (windows) Paint, Copy it from (windows) paint and than paste it in Paint.net, everything is ok. I see the complete width of the image. The type according to Clipboardic is then 'Image'.

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+1 Similar issue but different canvas size.

 

Software version:

Paint.net 4.2.2

Office365 Pro Plus 1908 (build 11929.20300)

 

Steps taken: 

Take a screenshot that is above canvas problem size. My canvas problem is 817 x 864. so I take a full-screen screenshot. 

Paste said screenshot onto Outlook body (HTML format) NOTE: not an attachment.

Send it to myself or anyone. 

Select the image and copy/paste onto Paint.net

Create new tab/canvas. Paint.net detected image size at 817x864. 

Pasting the same image onto Word, msPaint, and other application results in original image size.

I have test with both gmail and outlook (microsoft not office365) and get the same result.

 

orignal:

https://i.imgur.com/HigDnob.jpg

After outlook shenanigan:

https://i.imgur.com/Xv9aoZf.jpg

Paste in Word. it kind of resize but that's a feature in word.. i think.

https://i.imgur.com/chUOSSt.jpgHigDnob.jpgXv9aoZf.jpgchUOSSt.jpg

 

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@DrDuckling_ yeah I was able to reproduce that issue myself. Outlook actually at fault here -- it's putting a bad (cropped) PNG onto the clipboard! I'll see if I can find a good workaround.

 

I'm really wondering how Microsoft managed to mess things up this bad

 

I have the latest version of Outlook that comes with Office 365, so I can definitely fix things for that. However. I don't have Outlook 2010 so I don't know if the fix will work there. The file that @Teehknal sent me was, unfortunately, not very useful -- I'm not sure why it didn't include more clipboard formats.

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24 minutes ago, Rick Brewster said:

@DrDuckling_ yeah I was able to reproduce that issue myself. Outlook actually at fault here -- it's putting a bad (cropped) PNG onto the clipboard! I'll see if I can find a good workaround.

 

I'm really wondering how Microsoft managed to mess things up this bad

 

I have the latest version of Outlook that comes with Office 365, so I can definitely fix things for that. However. I don't have Outlook 2010 so I don't know if the fix will work there. The file that @Teehknal sent me was, unfortunately, not very useful -- I'm not sure why it didn't include more clipboard formats.

 

Do you have any idea on ETA if there is a fix or are we waiting for Microsoft to fix Outlook? 

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I think I can get a fix in for the latest version of Outlook "365" in the 4.2.4 update that I'm planning on pushing out today.

 

As for Outlook 2010, I can't verify that the fix will work there, so that's still unknown.

 

Edit: Sorry, this is going to have to wait for 4.2.5. I don't have enough good information to make this fix just yet, and 4.2.4 needs to go out the door ASAP to fix some hangs and crashes when saving DDS images.

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3 hours ago, DrDuckling_ said:

 

Do you have any idea on ETA if there is a fix or are we waiting for Microsoft to fix Outlook? 

 

Also, remember there is a workaround: first paste into mspaint, then copy from there and paste into Paint.NET.

 

I should hopefully be able to fix this for the 4.2.5 release.

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On 9/20/2019 at 4:00 PM, Rick Brewster said:

I think I can get a fix in for the latest version of Outlook "365" in the 4.2.4 update that I'm planning on pushing out today.

 

As for Outlook 2010, I can't verify that the fix will work there, so that's still unknown.

 

Edit: Sorry, this is going to have to wait for 4.2.5. I don't have enough good information to make this fix just yet, and 4.2.4 needs to go out the door ASAP to fix some hangs and crashes when saving DDS images.

 

Thank you for everything you have done. It's a very fantastic application. I will be keeping an eye out for the 4.2.5 fix. 

 

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Hi, I just wanted to confirm that this is still an issue on 4.2.5 and wanted to see if there was any progress on getting a fix for this soon.

I am using Outlook "Office 365" if that makes any difference.

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This just didn't make it in time for the 4.2.5 update, and there were other bugs with concrete fixes that needed to get out the door asap, so I couldn't delay it.

 

Probably with the next 4.2.6 update but I don't have an ETA on that yet. There are some other important things I'm doing for this release.

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