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Blank screen on remote desktop


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Apologies if this has been discussed before but I searched for the more obvious things and drew a blank which is actually what my question is about. 


I often remote desktop to my laptop at home in my lunch break and when I open jpg's using Paint.Net the thumbnail in the top bar shows the image correctly but the image itself just appears as a grey box (see attached screen shot).


I used to use TeamViewer to do remote control my laptop so assumed the issue was with that but I recently moved to Chrome Remote Desktop and that has the issue as well.


I have tried disabling the GPU acceleration and that made no difference so I am stumped as to what to try next.


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  • 2 weeks later...

Someone else reported this last month, but we weren't able to get any follow up information.



Can you tell us more about your setup? Operating System, ect. ?


Settings -> Diagnostics -> Copy to clipborad




Do you use any additional software that interacts with DirectX? (such as custom game overlays, screen recorders, ect. )

(September 25th, 2023)  Sorry about any broken images in my posts. I am aware of the issue.

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