TonyKingdad Posted October 23, 2018 Share Posted October 23, 2018 I can't install w/ the Oct 22 installer. I get a dialog where it's trying to find the file PaintDotNet_x64_2018660341.msi in the folder C:\Program Files\paint.net\Staging but the file isn't there. Currently I don't have Paint.Net because I had to hard uninstall the existing version to try to get the new version (the old version wouldn't uninstall w/ the installer), and I can't install the newest installer download. I've tried downloading the installer several times. Quote Link to comment Share on other sites More sharing options...
TonyKingdad Posted October 23, 2018 Author Share Posted October 23, 2018 In that folder, I currently have these files: PaintDotNet_x64_119775040.msi PaintDotNet_x64_372941111.msi PaintDotNet_x64_1276358332.msi PaintDotNet_x64_1627813450.msi Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted October 23, 2018 Share Posted October 23, 2018 https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed Quote My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
TonyKingdad Posted October 24, 2018 Author Share Posted October 24, 2018 Thanks, toe_head2001, but I think it's a problem with the pdn installer itself (it's looking for a pdn installer file that isn't in the installer directory). Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted October 24, 2018 Share Posted October 24, 2018 2 hours ago, TonyKingdad said: I think it's a problem with the pdn installer itself (it's looking for a pdn installer file that isn't in the installer directory). Well actually, your paint.net installation has became broken. You can use this utility to remove the broken installation: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed Afterwards, you can install paint.net anew. Quote My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
TonyKingdad Posted October 24, 2018 Author Share Posted October 24, 2018 34 minutes ago, toe_head2001 said: Well actually, your paint.net installation has became broken. You can use this utility to remove the broken installation: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed Afterwards, you can install paint.net anew. I already have it uninstalled; I cannot get the new installer to install it. It's looking for that file, PaintDotNet_x64_2018660341.msi, during the new installation. Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted October 24, 2018 Share Posted October 24, 2018 Did you, or did you not use the utility I posted? Quote My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
TonyKingdad Posted October 24, 2018 Author Share Posted October 24, 2018 1 minute ago, toe_head2001 said: Did you, or did you not use the utility I posted? Yes, I had already used that during the previous uninstall issues. Initially I tried using the PDN update, but that failed (over and over). I downloaded and tried running the new installer, and it would fail trying to uninstall the prior version. So I tried uninstalling PDN directly from the Windows/settings/apps, and got errors. I ended up finding and using that utility previously, which actually was insufficient to get PDN uninstalled (I ended up using another utility afterward to get it uninstalled). Then I ran the installer, and it failed. So I downloaded the installer again, and it failed. Over and over. I noticed the installer had been created on Oct 22, which is why I came here to ask if there is an issue with the installer, because it's looking for a file (supposedly extracted from the installer to the install staging directory) which isn't there. I'll try the utility again (both "install" and "uninstall" to allow it to do its incredibly long running registry checks), but I don't currently have PDN installed. Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted October 24, 2018 Share Posted October 24, 2018 5 minutes ago, TonyKingdad said: but I don't currently have PDN installed. Windows Installer (MSI) thinks it's still installed. So, you have a broken/incomplete installation of paint.net on your system. Quote My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
TonyKingdad Posted October 24, 2018 Author Share Posted October 24, 2018 1 minute ago, toe_head2001 said: Windows Installer (MSI) thinks it's still installed. So, you have a broken/incomplete installation of paint.net on your system. I don't see it in the apps list for uninstall, but I'm trying the utility again. Quote Link to comment Share on other sites More sharing options...
TonyKingdad Posted October 24, 2018 Author Share Posted October 24, 2018 17 minutes ago, toe_head2001 said: Windows Installer (MSI) thinks it's still installed. So, you have a broken/incomplete installation of paint.net on your system. Well, this time it worked. Thanks! Not sure why it didn't work the first two times I'd run the utility (before coming to the forum for help), but now it's installed. Quote Link to comment Share on other sites More sharing options...
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