Cynewulf Posted March 12, 2018 Share Posted March 12, 2018 Hi there Every time I launch Paint.net it freezes (and then unfreezes) whenever I launch it. I'm using the latest version 4.0.21, and I am running Windows 10. I haven't changed any of the compatability settings, so I'm not sure what's wrong Any help would be appreciated, thank you. Will My Profile + Quote Link to comment Share on other sites More sharing options...
Pixey Posted March 12, 2018 Share Posted March 12, 2018 Hello @Cynewulf and Welcome. Please try this: OS (C:) – Program Files – Paint.net – scroll down to the PdnRepair.exe and run it. Also check you have the latest Windows Updates and that you are virus free. If this doesn't help, please tell us what system you have and Ram too Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Cynewulf Posted March 12, 2018 Author Share Posted March 12, 2018 31 minutes ago, Pixey said: Hello @Cynewulf and Welcome. Please try this: OS (C:) – Program Files – Paint.net – scroll down to the PdnRepair.exe and run it. Also check you have the latest Windows Updates and that you are virus free. If this doesn't help, please tell us what system you have and Ram too Hi there Pixey, thank you for your assisstance Sadly the repair tool didn't work. My System: Processor: Intel(R) Core(TM) i5-6300HQ CPU @ 2.30Ghz RAM: 12.0 GB System Type: 64-bit OS, x64-based processor Thanks again Pixey Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted March 12, 2018 Share Posted March 12, 2018 Slow disk IO will cause paint.net to freeze up when opening. Do you have many paint.net plugins? Do you have a HDD or an SSD? Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
Cynewulf Posted March 12, 2018 Author Share Posted March 12, 2018 2 minutes ago, toe_head2001 said: Slow disk IO will cause paint.net to freeze up when opening. Do you have many paint.net plugins? Do you have a HDD or an SSD? I have two plugins, so that isn't the problem. I have a laptop with an immovable harddrive. Thanks. Quote Link to comment Share on other sites More sharing options...
Cynewulf Posted March 12, 2018 Author Share Posted March 12, 2018 (edited) Hi all. I allowed PaintDotNet.exe trough my Windows Defender firewall, so I'll wait and see if that works. I will report back soon Edited March 12, 2018 by Cynewulf Quote Link to comment Share on other sites More sharing options...
Cynewulf Posted March 20, 2018 Author Share Posted March 20, 2018 Hi everyone. I have tried allowing Paint.net through my firewall in Windows Defender, but it hasn't fixed the problem. I think it is something to do with my system. My diagnostics are attatched below, if they are of any use. stuff.txt Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted March 20, 2018 Share Posted March 20, 2018 13 minutes ago, Cynewulf said: I have tried allowing Paint.net through my firewall in Windows Defender Yeah, the chances of Network Policy affecting startup were pretty slim. When you run paint.net in Windows Safe Mode, does the issue still persist? Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
NinthDesertDude Posted March 20, 2018 Share Posted March 20, 2018 How long does it spend loading when you open it before becoming responsive, and does it spend less time in subsequent loads, e.g. after closing paint.net and opening it again? Quote Link to comment Share on other sites More sharing options...
Cynewulf Posted March 21, 2018 Author Share Posted March 21, 2018 On 20/03/2018 at 12:48 AM, toe_head2001 said: Yeah, the chances of Network Policy affecting startup were pretty slim. When you run paint.net in Windows Safe Mode, does the issue still persist? I ran it in safe mode, and it launched without freezing. Quote Link to comment Share on other sites More sharing options...
Cynewulf Posted March 22, 2018 Author Share Posted March 22, 2018 Does this mean I can fix it now? Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted March 22, 2018 Share Posted March 22, 2018 On 3/21/2018 at 8:14 AM, Cynewulf said: I ran it in safe mode, and it launched without freezing. Ok, so now you know there's some piece of software on your system that's interfering with paint.net in some way. You'll need to close all running programs, one by one, until the issue no longer persists. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
Ego Eram Reputo Posted March 22, 2018 Share Posted March 22, 2018 Just for fun, open the Settings dialog and then go to the Diagnostics tab. Hit the Copy to Clipboard button and paste the results into a post here. REF: https://www.getpaint.net/doc/latest/SettingsDialog.html#6 Quote ebook: Mastering Paint.NET | resources: Plugin Index | Stereogram Tut | proud supporter of Codelab plugins: EER's Plugin Pack | Planetoid | StickMan | WhichSymbol+ | Dr Scott's Markup Renderer | CSV Filetype | dwarf horde plugins: Plugin Browser | ShapeMaker Link to comment Share on other sites More sharing options...
Rick Brewster Posted March 23, 2018 Share Posted March 23, 2018 Another way to troubleshoot is to try installing the free trial of the Windows Store version: https://www.microsoft.com/en-us/store/p/paintnet/9nbhcs1lx4r0 Windows Store apps are sandboxed in a way that should prevent other software from hooking into them (e.g. Discord Overlay). If the Store version works fine but the Classic version does not, then that's a potential solution to pursue. Quote The Paint.NET Blog: https://blog.getpaint.net/ Donations are always appreciated! https://www.getpaint.net/donate.html Link to comment Share on other sites More sharing options...
Cynewulf Posted March 25, 2018 Author Share Posted March 25, 2018 (edited) On 3/22/2018 at 2:11 PM, Ego Eram Reputo said: Just for fun, open the Settings dialog and then go to the Diagnostics tab. Hit the Copy to Clipboard button and paste the results into a post here. REF: https://www.getpaint.net/doc/latest/SettingsDialog.html#6 diags.txt: Application paint.net 4.0.21 (Final 4.21.6589.7045) Build Date 15 January 2018 Install type Classic Hardware accelerated rendering (GPU) True Animations True DPI 120.00 (1.25x scale) Language en-US OS Windows 10 Home x64 (10.0.16299.0) (0x65) .NET Runtime 4.0.30319.42000 Physical Memory 12,082 MB CPU Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz Speed ~2304 MHz Cores / Threads 4 / 4 Features DEP, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, XSAVE Video Card Intel(R) HD Graphics 530 Dedicated Video RAM 128 MB Dedicated System RAM 0 MB Shared System RAM 6,041 MB Vendor ID 0x8086 Device ID 0x191B Subsystem ID 0x380A17AA Revision 6 LUID 0x00009233 Flags None Outputs 1 Video Card NVIDIA GeForce GTX 950M Dedicated Video RAM 4,065 MB Dedicated System RAM 0 MB Shared System RAM 6,041 MB Vendor ID 0x10DE Device ID 0x139A Subsystem ID 0x380B17AA Revision 162 LUID 0x0000CE5C Flags None Outputs 0 Video Card Microsoft Basic Render Driver Dedicated Video RAM 0 MB Dedicated System RAM 0 MB Shared System RAM 6,041 MB Vendor ID 0x1414 Device ID 0x008C Subsystem ID 0x00000000 Revision 0 LUID 0x0000CE30 Flags Software Outputs 0 Edited March 25, 2018 by BoltBait Pasted info directly into post. Quote Link to comment Share on other sites More sharing options...
Cynewulf Posted March 26, 2018 Author Share Posted March 26, 2018 Anyone? I can't understand what I posted without help...sorry to be a nuisance Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted March 26, 2018 Share Posted March 26, 2018 33 minutes ago, Cynewulf said: Anyone? I can't understand what I posted without help We just wanted to make sure you weren't running some ancient or junky Celeron based system. Looks fine to me. You need to identify which program on your system is interfering with paint.net. Typically, it's overzealous "security" software or gaming software (overlays, screen recorders, ect.). Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
Cynewulf Posted March 26, 2018 Author Share Posted March 26, 2018 I'm kind of at my wits end. I've tried closing or uninstalling every possible thing that could be causing Paint.net to freeze, PLUS restarting my computer after every test to see if it'd fixed the problem, but it hasn't. I don't use any "overlays" (whatever those are), and I don't have any gaming software except my NVIDIA bloody potato, and even then I've disabled most of that It's sad, since I'm a musician and I use Paint.net to make all of my Album Artwork and test out different fonts I've downloaded. I'm sorry, but again, I don't know what to do. Did any of you see ANYTHING suspicious in my debug whatever, sicne that might be my only saving grace Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted March 26, 2018 Share Posted March 26, 2018 Can you post a list of the running processes? You can save a list of them as a .txt file with Process Explorer. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
Cynewulf Posted March 27, 2018 Author Share Posted March 27, 2018 (edited) hi there here it is System Idle Process.txt Edited March 27, 2018 by Cynewulf Quote Link to comment Share on other sites More sharing options...
Cynewulf Posted March 28, 2018 Author Share Posted March 28, 2018 (edited) Anyone? Edited March 29, 2018 by Cynewulf Quote Link to comment Share on other sites More sharing options...
Pixey Posted March 28, 2018 Share Posted March 28, 2018 Hang in there @Cynewulf - someone with the computer knowledge should be able to help you out soon Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Cynewulf Posted March 28, 2018 Author Share Posted March 28, 2018 3 hours ago, Pixey said: Hang in there @Cynewulf - someone with the computer knowledge should be able to help you out soon Thanks Pixey ;D Quote Link to comment Share on other sites More sharing options...
Cynewulf Posted March 31, 2018 Author Share Posted March 31, 2018 Has anyone come up with a solution yet? Quote Link to comment Share on other sites More sharing options...
Pixey Posted March 31, 2018 Share Posted March 31, 2018 Hi @Cynewulf I'm so sorry that this problem is still on-going with you. I'm not sure why no one has helped you, except that they may feel that the problem is on your computer, and is not Paint.net's problem. I may be wrong, let's see if you get another response. I do know that the NVidia has given trouble in the past, but I think you have checked on that already if I'm not mistaken. Perhaps re-post the System Idle Process.txt into your above post. Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
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