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Paint.net Freezes Whenever I Launch It


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Hi there :) Every time I launch Paint.net it freezes (and then unfreezes) whenever I launch it. I'm using the latest version 4.0.21, and I am running Windows 10. I haven't changed any of the compatability settings, so I'm not sure what's wrong :(

 

Any help would be appreciated, thank you.

 

Will

 

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Hello @Cynewulf and Welcome.

 

Please try this:

OS (C:) – Program Files – Paint.net – scroll down to the  PdnRepair.exe and run it.  Also check you have the latest Windows Updates and that you are virus free.

If this doesn't help, please tell us what system you have and Ram too :)

30b8T8B.gif

How I made Jennifer & Halle in Paint.net

My Gallery | My Deviant Art

"Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon.

 
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31 minutes ago, Pixey said:

Hello @Cynewulf and Welcome.

 

Please try this:

OS (C:) – Program Files – Paint.net – scroll down to the  PdnRepair.exe and run it.  Also check you have the latest Windows Updates and that you are virus free.

 

 

If this doesn't help, please tell us what system you have and Ram too :)

 

Hi there Pixey, thank you for your assisstance :) Sadly the repair tool didn't work.

 

My System:

  • Processor: Intel(R) Core(TM) i5-6300HQ CPU @ 2.30Ghz
  • RAM: 12.0 GB
  • System Type: 64-bit OS, x64-based processor

Thanks again Pixey ;)

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2 minutes ago, toe_head2001 said:

Slow disk IO will cause paint.net to freeze up when opening. Do you have many paint.net plugins? Do you have a HDD or an SSD?

 

I have two plugins, so that isn't the problem. I have a laptop with an immovable harddrive.

 

Thanks.

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On 20/03/2018 at 12:48 AM, toe_head2001 said:

 

Yeah, the chances of Network Policy affecting startup were pretty slim.

 

When you run paint.net in Windows Safe Mode, does the issue still persist?

 I ran it in safe mode, and it launched without freezing.

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On 3/21/2018 at 8:14 AM, Cynewulf said:

 I ran it in safe mode, and it launched without freezing.

 

Ok, so now you know there's some piece of software on your system that's interfering with paint.net in some way.

You'll need to close all running programs, one by one, until the issue no longer persists.

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Just for fun, open the Settings dialog :Settings: and then go to the Diagnostics tab.

 

Hit the Copy to Clipboard button and paste the results into a post here.

 

REF: https://www.getpaint.net/doc/latest/SettingsDialog.html#6

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Another way to troubleshoot is to try installing the free trial of the Windows Store version: https://www.microsoft.com/en-us/store/p/paintnet/9nbhcs1lx4r0

 

Windows Store apps are sandboxed in a way that should prevent other software from hooking into them (e.g. Discord Overlay). If the Store version works fine but the Classic version does not, then that's a potential solution to pursue.

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

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On 3/22/2018 at 2:11 PM, Ego Eram Reputo said:

Just for fun, open the Settings dialog :Settings: and then go to the Diagnostics tab.

 

Hit the Copy to Clipboard button and paste the results into a post here.

 

REF: https://www.getpaint.net/doc/latest/SettingsDialog.html#6

 

diags.txt:

 

Application	paint.net 4.0.21 (Final 4.21.6589.7045)
Build Date	15 January 2018
Install type	Classic
	
Hardware accelerated rendering (GPU)	True
Animations	True
DPI	120.00 (1.25x scale)
Language	en-US
	
OS	Windows 10 Home x64 (10.0.16299.0) (0x65)
.NET Runtime	4.0.30319.42000
Physical Memory	12,082 MB
	
CPU	Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz
    Speed	~2304 MHz
    Cores / Threads	4 / 4
    Features	DEP, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, XSAVE
	
Video Card	Intel(R) HD Graphics 530
    Dedicated Video RAM	128 MB
    Dedicated System RAM	0 MB
    Shared System RAM	6,041 MB
    Vendor ID	0x8086
    Device ID	0x191B
    Subsystem ID	0x380A17AA
    Revision	6
    LUID	0x00009233
    Flags	None
    Outputs	1
	
Video Card	NVIDIA GeForce GTX 950M
    Dedicated Video RAM	4,065 MB
    Dedicated System RAM	0 MB
    Shared System RAM	6,041 MB
    Vendor ID	0x10DE
    Device ID	0x139A
    Subsystem ID	0x380B17AA
    Revision	162
    LUID	0x0000CE5C
    Flags	None
    Outputs	0
	
Video Card	Microsoft Basic Render Driver
    Dedicated Video RAM	0 MB
    Dedicated System RAM	0 MB
    Shared System RAM	6,041 MB
    Vendor ID	0x1414
    Device ID	0x008C
    Subsystem ID	0x00000000
    Revision	0
    LUID	0x0000CE30
    Flags	Software
    Outputs	0

 

Edited by BoltBait
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33 minutes ago, Cynewulf said:

Anyone? I can't understand what I posted without help

 

We just wanted to make sure you weren't running some ancient or junky Celeron based system. Looks fine to me.

 

You need to identify which program on your system is interfering with paint.net. Typically, it's overzealous "security" software or gaming software (overlays, screen recorders, ect.).

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I'm kind of at my wits end. I've tried closing or uninstalling every possible thing that could be causing Paint.net to freeze, PLUS restarting my computer after every test to see if it'd fixed the problem, but it hasn't. I don't use any "overlays" (whatever those are), and I don't have any gaming software except my NVIDIA bloody potato, and even then I've disabled most of that :(

 

It's sad, since I'm a musician and I use Paint.net to make all of my Album Artwork and test out different fonts I've downloaded.

 

I'm sorry, but again, I don't know what to do.

 

Did any of you see ANYTHING suspicious in my debug whatever, sicne that might be my only saving grace :(

 

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Hi @Cynewulf I'm so sorry that this problem is still on-going with you.  I'm not sure why no one has helped you, except that they may feel that the problem is on your computer, and is not Paint.net's problem.  I may be wrong, let's see if you get another response.  I do know that the NVidia has given trouble in the past, but I think you have checked on that already if I'm not mistaken.  Perhaps re-post the System Idle Process.txt into your above post.

30b8T8B.gif

How I made Jennifer & Halle in Paint.net

My Gallery | My Deviant Art

"Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon.

 
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