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paint.net Windows store app not working (via tile)


r4m3u5
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Hello,

 

1st things 1st: absolutely happy to pay for the app in the Windows Store. Been using it for years and it is just worth every penny.

 

After installing and trying to start via the tile that's created on Win10 (1703, Build 15063.632I) I'm presented with the attached pop-up which disappears again after a second and paint.net not starting up.

The path "D:\..." is weird as it doesn't exist and I've got no idea where that could come from.

 

Starting the "PaintDotNet.exe" directly from it's install location "C:\Program Files\WindowsApps\dotPDNLLC.paint.net_4.18.6473.0_x64__h55e3w7q8jbva" works fine though.

 

Br

/Jens

 

 

paintdotnet_startup_error.png

Edited by r4m3u5
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Oh ... it's trying to create that folder so that it can put a crash log into it. And then failing to create the directory. That's not good at all. Unfortunately we're only getting the exception for the folder creation failure, not the crash that actual caused this to happen.

 

What happens if you manually create the "paint.net App Files" folder (without quotes) in your Documents folder, and then relaunch Paint.NET?

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

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Try this instead:

 

1) delete the "paint.net App Files" folder (or just rename it of course)

2) start up the app from the tile -- does it work?

3) if that worked, go to Settings (gear icon at top right) -> Diagnostics -> then at the bottom, click on "Open crash log folder"

 

Clicking on that link will cause Paint.NET to create the folder itself. Maybe then the permissions for it will be correct and things will proceed correctly.

 

It's a shot in the dark though ...

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

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Sorry, nope. Same error message.

One thing though as the machine is a domain member and there's folder redirection in place ... might that cause trouble?

I started the .exe and checked the crash log folder the way you described it. It's located in "C:\Users\<username>\AppData\Local\paint.net\CrashLogs" and is actually squeeky clean!?

 

Br

/Jens

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Ah! Now it makes more sense. "Naturally" the only 2 users having access rights (full control) on the redirected folder are "System" and the logged in user.

What context is the app running in when started via the app tile?

Edited by r4m3u5
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For me it's running as ... me. There may be some things that the tile is configuring differently for the process' startup environment but I really have no idea.

 

Try booting up Process Explorer and inspect PaintDotNet.exe, even when it's just showing you that crash dialog. Compare it to running the exe directly. You might see something ...

 

(to "inspect" it, just double click on PaintDotNet.exe in the list. Then, look at ... the Security tab, I guess?)

The Paint.NET Blog: https://blog.getpaint.net/

Donations are always appreciated! https://www.getpaint.net/donate.html

forumSig_bmwE60.jpg

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