HELP! Spontaneous crushes...

vvx · August 10, 2017

I had this problem few times since i upgraded pdn to latest version!..

the most sad thing is that crush always happened when there were few unsaved changes to my images.. Last thing i did before the last crush is working with my favorite "levels.." tool as usual

i'm working on my laptop samsung NP700Z3A

Exception details:
System.AccessViolationException: Попытка чтения или записи в защищенную память. Это часто свидетельствует о том, что другая память повреждена.
в System.Environment.GetWorkingSet()
в System.Environment.get_WorkingSet()
в PaintDotNet.Runtime.CleanupThread.WorkThreadProc() в D:\src\pdn\src\Base\Runtime\CleanupThread.cs:строка 152

so error text in english is: System.AccessViolationException: Attempted to read or write to protected memory. This is often an indication that other memory is corrupt

here's the crash report:
Application version: paint.net версия 4.0.17 (Final 4.17.6411.1908)
Time of crash: 10.08.2017 15:46:54
Application uptime: 1.04:36:37.2594405
Application state: Running
Working set: 0 KiB
Handles and threads: 1255 handles, 55 threads, 611 gdi, 439 user
Install type: Classic
Application directory: C:\Program Files\paint.net
Current directory: C:\Program Files\paint.net
Install directory: C:\Program Files\paint.net
AppSettings storage handler: RegistryStorageHandler
OS Version: 6.3.9600.0 Workstation x64
.NET version: CLR 4.0.30319.42000 x64, FX 4.6
Processor: "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz" @ ~2494MHz (2C/4T, DEP, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, XSAVE)
Physical memory: 12201 MB
Video card: --- Exception while populating videoCardNames: PaintDotNet.Dxgi.InvalidCallException (0x887A0001): ..\Dxgi\Dxgi.cpp (94) : hr = pCreateDXGIFactory1( __uuidof(IDXGIFactory1), reinterpret_cast<void **>(&spFactory1));
в PaintDotNet.Interop.InteropErrorInfo.ThrowIfError() в D:\src\pdn\src\Base\Interop\InteropErrorInfo.cs:строка 91
в PaintDotNet.SystemLayer.Native.x64.NativeUtilities.ThrowOnErrorImpl(Int32 hr, SByte* szHr, IUnknown* pFxErrorInfo)
в PaintDotNet.SystemLayer.Native.x64.Dxgi.Dxgi.CreateFactory1()
в PaintDotNet.SystemLayer.Dxgi.CreateFactory1X64() в D:\src\pdn\src\SystemLayer\Dxgi.cs:строка 54
в PaintDotNet.SystemLayer.Dxgi.CreateFactory1() в D:\src\pdn\src\SystemLayer\Dxgi.cs:строка 69
в PaintDotNet.Diagnostics.CrashLog.WriteCrashLog(Exception crashEx, TextWriter stream) в D:\src\pdn\src\PaintDotNet\Diagnostics\CrashLog.cs:строка 386

Hardware acceleration: True (default: False)
UI animations: True
UI DPI: 96,00 dpi (1,00x scale)
UI theme: Aero/Aero + DWM (Aero.msstyles)
Updates: True, 06.08.2017
Locale: pdnr.c: ru, hklm: ru, hkcu: ru, cc: ru-RU, cuic: ru
Flags:

Exception details:
System.AccessViolationException: Попытка чтения или записи в защищенную память. Это часто свидетельствует о том, что другая память повреждена.
в System.Environment.GetWorkingSet()
в System.Environment.get_WorkingSet()
в PaintDotNet.Runtime.CleanupThread.WorkThreadProc() в D:\src\pdn\src\Base\Runtime\CleanupThread.cs:строка 152
в System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
в System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
в System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
в System.Threading.ThreadHelper.ThreadStart()

Managed assemblies:
mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll
PaintDotNet, Version=4.17.6411.1908, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.exe
PaintDotNet.Base, Version=4.17.6411.1908, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Base.dll
WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\WindowsBase\v4.0_4.0.0.0__31bf3856ad364e35\WindowsBase.dll
System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll
System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll
System.Drawing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Drawing\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll
PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.dll
PresentationCore, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_64\PresentationCore\v4.0_4.0.0.0__31bf3856ad364e35\PresentationCore.dll
System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Windows.Forms\v4.0_4.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
PaintDotNet.Core, Version=4.17.6411.1908, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Core.dll
PaintDotNet.SystemLayer, Version=4.17.6411.1908, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.SystemLayer.dll
PaintDotNet.Framework, Version=4.17.6411.1908, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Framework.dll
PaintDotNet.Resources, Version=4.17.6411.1908, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Resources.dll
PaintDotNet.Data, Version=4.17.6411.1908, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Data.dll
PaintDotNet.Effects, Version=4.17.6411.1908, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.Effects.dll
System.Configuration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll
PaintDotNet.SystemLayer.Native.x64, Version=4.17.6411.1908, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\PaintDotNet.SystemLayer.Native.x64.dll
System.Windows.Forms.resources, Version=4.0.0.0, Culture=ru, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Windows.Forms.resources\v4.0_4.0.0.0_ru_b77a5c561934e089\System.Windows.Forms.resources.dll
System.Xaml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Xaml\v4.0_4.0.0.0__b77a5c561934e089\System.Xaml.dll
"AA's_Assistant", Version=1.1.4329.33034, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\AA's_Assistant.dll
Alpha_to_0, Version=1.0.4452.22746, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\Alpha_to_0.dll
Alpha_to_255, Version=1.0.4452.22782, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\Alpha_to_255.dll
BlackandAlpha+, Version=1.2.4329.272, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\BlackandAlpha+.dll
CircleText, Version=1.4.4415.32488, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\CircleText.dll
dpyColorBalance, Version=1.1.4330.37850, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\dpyColorBalance.dll
Metallize, Version=1.2.4415.32969, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\Metallize.dll
MultiThreshold, Version=1.1.4330.38982, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\MultiThreshold.dll
Perspective, Version=2.1.4415.36116, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\Perspective.dll
pxEexpansion, Version=1.0.4437.36287, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\pxEexpansion.dll
RotateText, Version=1.1.4415.32628, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\RotateText.dll
RotateTextSUI, Version=1.1.4415.32713, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\RotateTextSUI.dll
Rotate_Zoom+, Version=1.11.5237.17779, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\Rotate_Zoom+.dll
SpeechBubble, Version=2.1.4445.42029, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\SpeechBubble.dll
SpiralText, Version=1.4.4415.32775, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\SpiralText.dll
TextPlus, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\Textplus.dll
WaveText, Version=1.2.4415.32811, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\WaveText.dll
WaveTextSUI, Version=1.2.4415.33440, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\Effects\WaveTextSUI.dll
PhotoShop, Version=2.4.1.33113, Culture=neutral, PublicKeyToken=null @ C:\Program Files\paint.net\FileTypes\PhotoShop.dll
mscorlib.resources, Version=4.0.0.0, Culture=ru, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\mscorlib.resources\v4.0_4.0.0.0_ru_b77a5c561934e089\mscorlib.resources.dll

Native modules: --- Exception while populating nativeModulesInfo: System.DllNotFoundException: Не удается загрузить DLL "psapi.dll": Параметр задан неверно. (Исключение из HRESULT: 0x80070057 (E_INVALIDARG))
в PaintDotNet.SystemLayer.NativeMethods.EnumProcessModulesEx(IntPtr hProcess, IntPtr* lphModule, UInt32 cb, UInt32& lpcbNeeded, UInt32 dwFilterFlag)
в PaintDotNet.SystemLayer.ProcessStatus.GetCurrentProcessModuleNames(UInt32 dwFilterFlag) в D:\src\pdn\src\SystemLayer\ProcessStatus.cs:строка 155
в PaintDotNet.SystemLayer.ProcessStatus.GetCurrentProcessModuleNames() в D:\src\pdn\src\SystemLayer\ProcessStatus.cs:строка 50
в PaintDotNet.Diagnostics.CrashLog.WriteCrashLog(Exception crashEx, TextWriter stream) в D:\src\pdn\src\PaintDotNet\Diagnostics\CrashLog.cs:строка 577

------------------------------------------------------------------------------

Edited August 10, 2017 by vvx

Rick Brewster · August 10, 2017

Your system appears to be super broken. You will want to run chkdsk and sfc /scannow ... immediately

vvx · August 10, 2017

1 hour ago, Rick Brewster said:

Your system appears to be super broken. You will want to run chkdsk and sfc /scannow ... immediately

why?

my laptop runs almost 20 hours a day every day

I use many heavy apps that eat memory and cpu

none of them crushed, but pdn crushed three times since last update two weeks ago. I use pdn every day more than a year.//

BoltBait · August 10, 2017

Would it kill you to try what he said? Seriously, if you don't try what we suggest, I'm not sure we can help you.

Running chkdsk could detect and fix hard drive errors.

Running sfc /scannow could detect corrupted operating system files and fix them.

Why not start there and see what the results are first?

vvx · August 10, 2017

chkdsk hasn't foundany problems

sfc /scannow wants to restart pc but i won't restart it till next week

toe_head2001 · August 10, 2017

6 hours ago, vvx said:

but i won't restart it till next week

Good luck with that.

I'd rather invest 30 seconds now with rebooting, than wait a whole week.

Rick Brewster · August 10, 2017

It's crashing while trying to save a crash log to disk.

It can't even call System.Environment.GetWorkingSet() just to figure out how much memory is being used. It's having trouble asking DirectX what the name of the video card is. And then at the very bottom it can't find psapi.dll which is a standard Windows component that never gives any trouble.

Something is broken and it's not Paint.NET. Restarting might just help. Not restarting is, in my opinion, silly.

If you don't want to restart, that's your perogative. But Paint.NET probably won't work until you do.

You asked "why?" Well I don't know why it's crashing. You've got all the information we can give you and you just have to make your own decisions.

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HELP! Spontaneous crushes...

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