Jumaron Posted June 9, 2017 Share Posted June 9, 2017 Hi all today i want to work a bit with Paint.net but when i want to open it crash with this mail: Problemsignatur: Problemereignisname: APPCRASH Anwendungsname: PaintDotNet.exe Anwendungsversion: 4.16.6315.38530 Anwendungszeitstempel: 58f3e157 Fehlermodulname: KERNELBASE.dll Fehlermodulversion: 6.1.7601.18015 Fehlermodulzeitstempel: 50b8479b Ausnahmecode: e0434352 Ausnahmeoffset: 0000000000009e5d Betriebsystemversion: 6.1.7601.2.1.0.768.3 Gebietsschema-ID: 1031 Zusatzinformation 1: 1971 Zusatzinformation 2: 1971aa1bba6192a1daacf03f58340aba Zusatzinformation 3: 92f3 Zusatzinformation 4: 92f3fe05f3498ee22413d03113452602 sorry that is German but i think that the KERNELBASE.dll is the failure can somebody pls help Quote Link to comment Share on other sites More sharing options...
Pixey Posted June 9, 2017 Share Posted June 9, 2017 Hi @Jumaron and Welcome to PDN. It would be most helpful if you could tell us what Operating System you are using? Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 Windows 7 64bit thx for the fast answer Quote Link to comment Share on other sites More sharing options...
Pixey Posted June 9, 2017 Share Posted June 9, 2017 To begin with please go to: OS (C:) – Program Files – Paint.net - then Scroll down and find “PdnRepair.exe and click on it to begin. Hopefully it might find the problem and fix it. If not, please report back . Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 ohhh there is a new error: There is a problem with this Windows Installer package. A pogram run as part of the setup did not finish as expected.Contact your support personnel or package vendor. What does this mean ? Is ist bad? Quote Link to comment Share on other sites More sharing options...
Pixey Posted June 9, 2017 Share Posted June 9, 2017 (edited) OK - The next thing to do is to check that your computer has all Microsoft current updates installed. You also need to have Microsoft's .NET Framework 4.6, Where did you download Paint.net from? I hope you didn't try to download anything that has the Megalo Virus - see here You must only download Paint.net from the proper website, which is here. Edited June 9, 2017 by Pixey Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 ok i check all and i have only downloaded it from that page see you soon Quote Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 can you give me a short List with all things i need and i have installed Microsoft NET Framework 4,6 but i have the same error Quote Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 (edited) wait i have a new Info when i use the Repair tool there comes this Fail : Attempting to repair: failed, dwResult-1618(Thats the error in the CMD the other error still here) Edited June 9, 2017 by Jumaron Quote Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 ohh no i think i have that virus because i had download a pack for Microsoft Quote Link to comment Share on other sites More sharing options...
Pixey Posted June 9, 2017 Share Posted June 9, 2017 You will need to uninstall what you previously downloaded - then run your anti virus and then attempt to download again from PDN site. Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 k which antivirus is the best to fix that problem? Quote Link to comment Share on other sites More sharing options...
Pixey Posted June 9, 2017 Share Posted June 9, 2017 Surely you have an Anti virus program? Personally I use AVG. Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 i have avast i make a large scan it taks a bit but thx for the help ;D Quote Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 So it´s finished but the error KERNELBASE.dll is not away = it doesn t work Quote Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 Thats the error Quote Link to comment Share on other sites More sharing options...
Pixey Posted June 9, 2017 Share Posted June 9, 2017 I think there may be a problem in your Registry - this is a guess! Someone should come on soon to give you some more ideas. Perhaps @EER or @BoltBait will be around soon . Quote How I made Jennifer & Halle in Paint.net My Gallery | My Deviant Art "Rescuing one animal may not change the world, but for that animal their world is changed forever!" anon. Link to comment Share on other sites More sharing options...
IRON67 Posted June 9, 2017 Share Posted June 9, 2017 The error message should not be ignored! In my opinion the Microsoft Installer ist not working correctly so you should either search for a fix for problems with the MSI or you should download the latest version from Microsoft and try to install it. https://www.techsupportall.com/microsoft-windows-installer-error-message/ https://support.microsoft.com/en-us/help/2438651/how-to-troubleshoot-windows-installer-errors BTW: Changing the Anti Virus is the worst idea ever before you has solved other problems. Much better in case of problems by anti virus is to disable the AV temporarily. Quote Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 hey IRON 67 do you need more informations and do you know a fix pogramm ? Quote Link to comment Share on other sites More sharing options...
IRON67 Posted June 9, 2017 Share Posted June 9, 2017 No, I don't need more infos and I've already gave you some good links for solving the problem. Quote Link to comment Share on other sites More sharing options...
toe_head2001 Posted June 9, 2017 Share Posted June 9, 2017 2 hours ago, Jumaron said: Attempting to repair: failed, dwResult-1618 1618 = Another installation is already in progress. Complete that installation before proceeding with this install. Reboot your computer, and try again. Quote (September 25th, 2023) Sorry about any broken images in my posts. I am aware of the issue. My Gallery | My Plugin Pack Layman's Guide to CodeLab Link to comment Share on other sites More sharing options...
Jumaron Posted June 9, 2017 Author Share Posted June 9, 2017 when i reboot the problem is not away Quote Link to comment Share on other sites More sharing options...
BoltBait Posted June 9, 2017 Share Posted June 9, 2017 1 hour ago, toe_head2001 said: Another installation is already in progress. Your computer may be installing updates in the background. Make sure all updates are installed before continuing. Quote Download: BoltBait's Plugin Pack | CodeLab | and a Free Computer Dominos Game Link to comment Share on other sites More sharing options...
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