timsatx

For those that are having these same issues, I finally got it figured out. I couldn't load the program because it was looking for a file that wasn't there. After renaming the file to what it was looking for it still wouldn't load. I then went to the control panel to remove the program and it was unable to do it because it was also looking for the same file. I tried deleting everything I could find related to the program and even edited the registry. Still no good. Then I finally found a program that removed everything associated with the program. It is called Windows Installer CleanUp Utility (WICU). Once I did that I tried reloading an older program I still had on my computer. After that I then loaded the update and it worked fine. I am certain I could have simply loaded the new one after running the WICU, I just wanted to see if it worked with loading the older one since I know that it had worked before.

So then why not provide a solution to the problem? It is obvious that it says in #8 that you are not going to provide support for an earlier version. I do not want an earlier version. What I want is to have my question answered. But if you are not going to provide an answer and just tell people to read things first then maybe I do need to search around to get an earlier version. Besides which, what makes you think I didn't read it? I asked how to fix the install of the new version. You didn't give it. I then ask if it is unable to be fixed if I should go to an earlier version. I didn't ask for support for an earlier version. Let me also say that I had no problems with the earlier version, not until I tried to install the update. Now the program does not work at all. Now maybe you should call me a dummy and tell me to find another program to use.

I have tried all the above but to no avail. Even renaming the file to what it is looking for has not helped. Is it possible to load an earlier version if this continues to have issues? Also, after executing the executable the file created in the Staging folder has had different numbers in the file name yet it continues to look for the same file.