Zach1

Good news tis fixed. Was re-reading "Problems with install update or uninstall" http://paintdotnet.forumer.com/viewtopic.php?f=10&t=854 and spotted the link to Windows Installer Clean up Utility http://support.microsoft.com/default.aspx?scid=kb;en-us;290301. All is now well. And I feel like a right bloody idiot. Ah well Live and LEARN! Yet another lesson in how NOT to read the help and support. Cheers Zach

Righty ho. I've just manually removed all the pdn files/folders I could find. I can restore them if needs be. However I still cannot reinstall PDN and in the "Add/Remove Programs" PDN 3.30 is still registered and I cannot remove because it still cannot find "PaintDotNet_351236676.msi" which I'm beginning to think ever existed? Don't know what else to try really. Any help much appreciated. Zach

Ok. I have searched for the missing .msi file and it is no where to be found. I'm positive it hasn't been deleted because I always check before emptying my recycle bin. Here is all the files in the Staging folder of Paint.net: Is there any way of getting the PaintDotNet_351236676.msi file? I have googled it and found nowt. I also tried downloading and installing v3.30 agian to see if it had that file but to no avail. Thanks for all the help so far. z

No. I've searched everything and all the paint dot net files seem to be in the programme files folder. Is there some way I can uninstall PDN and reinstall the new version?? Found this in my Temp folder. PdnSetupNgenInstall

A bit more info. When I run PdnRepair and cancel the search for the missing file I get this: Also I have updated PDN probably 4 or 5 times before without any issues. I have not recently installed any new sorftware. The last one was RawTherapee which was after my last update. If you need any other info let me know. Z

odd they worked when i previewed the reply. I'll try again.

This is what I now get if I try to install PDN from the site. Don't know if this wil be of any help.

I used the auto update in the programme first then it all went wrong so I attempted to update from the website. Still wouldn't work so tried to uninstall, no luck. Tried using Windows remove programme. Still no luck. So I joined the forum and I'm hoping this will resolve my problems.

I have been using PDN now quite happily for about 6 months and have never had any problems with the update. However PDN tried to update itself today from 3.30 to 3.31 and is having major problems. It is looking for the PaintDotNet_351236676.msi file and cannot find it. Neither can I. I have tried to uninstall v3.30 but I cannot because it is looking for the same file. My version of DotNet framework is up to date and I have read through several of the treads on here, I just can't get it to work, update or uninstall. I also got error code 1603 and told that FileType\DdsFileType.dll is missing. Any help would much appreciated. Z