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juanz-dezignz

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Posts posted by juanz-dezignz

    Can't install Paint.NET

    in Troubleshooting & Bug Reports

    Posted

    John, I finally found the utility I was looking for: http://support.microsoft.com/default.as ... -us;290301

    It's called the Windows Installer CleanUp utility. What you want to do is install it, and then run the program from the Start menu. Select the item in the list that says "(All Users) Paint.NET ..." (the ... will be whatever version you're trying to, erm, eradicate). BE VERY CAREFUL WITH THIS UTILITY -- make sure to only select Paint.NET!. Once you have selected it, click Remove. Once finished with the utility, manually delete the directory that Paint.NET was installed to.

    Next, you should be able to install the new version of Paint.NET just fine.

    As for an explanation ... installation and setup is a rather complicated process for any application that requires more than just "xcopy deployment." Windows Installer (MSI files) is a technology that is used to standardize the way in which this stuff is done. Sometimes system settings or configuration gets changed and the MSI needs to ensure that things are in a state that it is comfortable with. This requires access to the original installation files.

    Now, for v2.5, I have implemented a system that always keeps a copy of the original installation files (you'll see those "Staging" files with the random numbers on them). This should eliminate this type of problem going forward, but as you can see it can still be a problem for people upgrading from older versions.

    Anyway tell me if that utility works for you.

    Do some searching.

    :D

    -Juan

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