Crash when I Open-with or save file

[hurple]

I've read through what I can find in the forums, I've uninstalled/reinstalled, checked I have the files in the Paint.net and system32 directories, run the repair utility, and the program STILL crashes everytime I use "Open With" or try to save a file.

 

It worked on Saturday, not on Sunday.  The things I did inbetween that may have had an impact?  I ran Advanced System Care 6, Wise Care 365 and SlimCleaner and installed The Sims 3.

 

I need this program running, it's one of the top 5 most used programs on my PC, and is important enough that if we can't get it working through troubleshooting here, I will have to resort to a reload of my PC... and I don't want to do that.

 

 

 

 

Application version: Paint.NET v3.5.10 (Final Release build 3.510.4297.28964)

Time of crash: 2/11/2013 6:35:29 PM

Application uptime: 00:00:01.3530774

Install directory: C:\Program Files\Paint.NET

Current directory: C:\Program Files\Paint.NET

OS Version: 6.1.7601.65536 Service Pack 1 Workstation x86

.NET version: CLR 2.0.50727.5466 x86, FX 2.0 (rtm sp1 sp2) 3.0 (rtm sp1 sp2) 3.5 (rtm sp1 sp1_CP) 4.0 (rtm rtmEx)

Processor: 2x "Intel® Core2 Duo CPU     E4500  @ 2.20GHz" @ ~2194MHz (DEP, SSE, SSE2, SSE3, SSSE3), fps=0x1

Physical memory: 3071 MB

UI DPI: 96.00 dpi (1.00x scale)

UI Theme: Aero/Aero + DWM (Aero.msstyles)

Updates: true, 2/10/2013

Locale: pdnr.c: en-US, hklm: en-US, hkcu: n/a, cc: en-US, cuic: en-US

Managed assemblies: 

    mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorlib.dll

    PaintDotNet, Version=3.510.4297.28970, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.exe

    PaintDotNet.Base, Version=3.510.4297.28957, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Base.dll

    System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5c561934e089\System.dll

    WindowsBase, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 @ C:\Windows\assembly\GAC_MSIL\WindowsBase\3.0.0.0__31bf3856ad364e35\WindowsBase.dll

    System.Windows.Forms, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

    System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll

    System.Core, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System.Core\3.5.0.0__b77a5c561934e089\System.Core.dll

    PaintDotNet.Core, Version=3.510.4297.28965, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Core.dll

    PaintDotNet.SystemLayer, Version=3.510.4297.28964, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.dll

    PaintDotNet.Resources, Version=3.510.4297.28964, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Resources.dll

    PaintDotNet.Data, Version=3.510.4297.28969, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Data.dll

    PaintDotNet.Effects, Version=3.510.4297.28970, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Effects.dll

    PaintDotNet.SystemLayer.Native.x86, Version=3.510.4292.24789, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.Native.x86.dll

    msvcm90, Version=9.0.30729.6161, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcm90.dll

    System.Xml, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b77a5c561934e089\System.Xml.dll

Native modules: 

    C:\Program Files\Paint.NET\PaintDotNet.exe, version='3.510.4297.28970'

    C:\Windows\SYSTEM32\ntdll.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\SYSTEM32\MSCOREE.DLL, version='4.0.40305.0 (Main.040305-0000)'

    C:\Windows\system32\KERNEL32.dll, version='6.1.7601.18015 (win7sp1_gdr.121129-1432)'

    C:\Windows\system32\KERNELBASE.dll, version='6.1.7601.18015 (win7sp1_gdr.121129-1432)'

    C:\Windows\system32\guard32.dll, version='6, 0, 264710, 2708'

    C:\Windows\system32\USER32.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'

    C:\Windows\system32\GDI32.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'

    C:\Windows\system32\LPK.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\USP10.dll, version='1.0626.7601.18009 (win7sp1_gdr.121121-1431)'

    C:\Windows\system32\msvcrt.dll, version='7.0.7601.17744 (win7sp1_gdr.111215-1535)'

    C:\Windows\system32\ADVAPI32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\SYSTEM32\sechost.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\RPCRT4.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\VERSION.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\IMM32.DLL, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'

    C:\Windows\system32\MSCTF.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\fltlib.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll, version='4.0.30319.237 (RTMGDR.030319-2300)'

    C:\Windows\system32\SHLWAPI.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll, version='2.0.50727.5466 (Win7SP1GDR.050727-5400)'

    C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll, version='8.00.50727.6195'

    C:\Windows\system32\shell32.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'

    C:\Windows\system32\ole32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\profapi.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\7150b9136fad5b79e88f6c7f9d3d2c39\mscorlib.ni.dll, version='2.0.50727.5466 (Win7SP1GDR.050727-5400)'

    C:\Windows\system32\CRYPTBASE.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\uxtheme.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Program Files\WinPatrol\PATROLPRO.DLL, version='1.4.0.0'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\System\369f8bdca364e2b4936d18dea582912c\System.ni.dll, version='2.0.50727.5467 (Win7SP1GDR.050727-5400)'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Core\77dfcfed5fd5f67d0d3edc545935bb21\System.Core.ni.dll, version='3.5.30729.5420 built by: Win7SP1'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\WindowsBase\cf827fe7bc99d9bcf0ba3621054ef527\WindowsBase.ni.dll, version='3.0.6920.5448 built by: Win7SP1GDR'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\eead6629e384a5b69f9ae35284b7eeed\System.Drawing.ni.dll, version='2.0.50727.5467 (Win7SP1GDR.050727-5400)'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\865d2bf19a7af7fab8660a42d92550fe\System.Windows.Forms.ni.dll, version='2.0.50727.5467 (Win7SP1GDR.050727-5400)'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\PaintDotNet.Base\4730db264b45e64df4f9c356ac6ce539\PaintDotNet.Base.ni.dll, version='3.510.4297.28957'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\PaintDotNet.SystemL#\d0832ea948d191b3903fe808a1d7e5a3\PaintDotNet.SystemLayer.ni.dll, version='3.510.4297.28964'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\PaintDotNet.Resourc#\24c14ed04e63a9b0633912733079f4e2\PaintDotNet.Resources.ni.dll, version='3.510.4297.28964'

    C:\Windows\system32\CRYPTSP.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\rsaenh.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\PaintDotNet.Core\14db5f67c93c9d10d2da8569f6c5b0ad\PaintDotNet.Core.ni.dll, version='3.510.4297.28965'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\PaintDotNet.Data\042f1a574c082795850fee0dc2c82d79\PaintDotNet.Data.ni.dll, version='3.510.4297.28969'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\PaintDotNet\bc4b748c05af8d1164b592ebf943f478\PaintDotNet.ni.exe, version='3.510.4297.28970'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\PaintDotNet.SystemL#\194025a67936e5c33cdcc1fbff71bc20\PaintDotNet.SystemLayer.Native.x86.ni.dll, version='3.510.0.0'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\Interop.WIA\43b423192808eb0f651044a3e0d9a33d\Interop.WIA.ni.dll, version='1.0.0.0'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\PaintDotNet.Effects\1575ca8d67a7c1b8c1d885ddede193b8\PaintDotNet.Effects.ni.dll, version='3.510.4297.28970'

    C:\Program Files\Paint.NET\Native.x86\PaintDotNet.Native.x86.dll, version='3.510.0.0'

    C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll, version='9.00.30729.6161'

    C:\Windows\WinSxS\x86_microsoft.vc90.openmp_1fc8b3b9a1e18e3b_9.0.30729.6161_none_80ba6c811e9b4aff\VCOMP90.DLL, version='9.00.30729.6161 built by: QFE'

    C:\Windows\system32\dwmapi.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a06b\gdiplus.dll, version='6.1.7601.17825 (win7sp1_gdr.120420-1503)'

    C:\Windows\system32\WindowsCodecs.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'

    C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll, version='6.10 (win7_rtm.090713-1255)'

    C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.Native.x86.dll, version='3.510.0.0'

    C:\Windows\system32\OLEAUT32.dll, version='6.1.7601.17676'

    C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_51cd0a7abbe4e19b\ATL90.DLL, version='9.00.30729.6161'

    C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcm90.dll, version='9.00.30729.6161'

    C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll, version='2.0.50727.5467 (Win7SP1GDR.050727-5400)'

    C:\Windows\system32\d2d1.dll, version='6.1.7601.17563 (win7sp1_gdr.110218-1555)'

    C:\Windows\system32\dwrite.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\RpcRtRemote.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'

    C:\Windows\system32\wtsapi32.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'

    C:\Windows\system32\WINSTA.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'

    C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\f687c43e9fdec031988b33ae722c4613\System.Xml.ni.dll, version='2.0.50727.5420 (Win7SP1.050727-5400)'

    C:\Windows\Microsoft.NET\Framework\v2.0.50727\diasymreader.dll, version='8.0.50727.5420 (Win7SP1.050727-5400)'

    C:\Windows\system32\SETUPAPI.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\CFGMGR32.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'

    C:\Windows\system32\DEVOBJ.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\CLBCatQ.DLL, version='2001.12.8530.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\propsys.dll, version='7.00.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\ntmarta.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\WLDAP32.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

    C:\Windows\system32\WINTRUST.dll, version='6.1.7601.17940 (win7sp1_gdr.120824-0334)'

    C:\Windows\system32\CRYPT32.dll, version='6.1.7601.17856 (win7sp1_gdr.120601-1505)'

    C:\Windows\system32\MSASN1.dll, version='6.1.7601.17514 (win7sp1_rtm.101119-1850)'

    C:\Windows\system32\psapi.dll, version='6.1.7600.16385 (win7_rtm.090713-1255)'

 

Exception details:

System.Runtime.InteropServices.ExternalException: A generic error occurred in GDI+.

   at System.Drawing.Image.Save(Stream stream, ImageCodecInfo encoder, EncoderParameters encoderParams)

   at System.Drawing.Image.Save(Stream stream, ImageFormat format)

   at PaintDotNet.SystemLayer.Settings.SetImage(String key, Image value) in D:\src\pdn\pdn_35x\src\SystemLayer\Settings.cs:line 380

   at PaintDotNet.MostRecentFiles.SaveMruList() in D:\src\pdn\pdn_35x\src\PaintDotNet\MostRecentFiles.cs:line 219

   at PaintDotNet.Controls.DocumentWorkspace.AddToMruList() in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\DocumentWorkspace.cs:line 1626

   at PaintDotNet.Controls.AppWorkspace.OpenFileInNewWorkspace(String fileName, Boolean addToMruList, DocumentWorkspace& dwResult) in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\AppWorkspace.cs:line 2496

   at PaintDotNet.Controls.AppWorkspace.OpenFileInNewWorkspace(String fileName) in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\AppWorkspace.cs:line 2422

   at PaintDotNet.Dialogs.MainForm.ProcessMessage(String message) in D:\src\pdn\pdn_35x\src\PaintDotNet\Dialogs\MainForm.cs:line 187

   at PaintDotNet.Dialogs.MainForm.ProcessQueuedInstanceMessages() in D:\src\pdn\pdn_35x\src\PaintDotNet\Dialogs\MainForm.cs:line 274

   at PaintDotNet.Dialogs.MainForm.Application_Idle(Object sender, EventArgs e) in D:\src\pdn\pdn_35x\src\PaintDotNet\Dialogs\MainForm.cs:line 289

   at System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FDoIdle(Int32 grfidlef)

   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData)

   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)

   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)

   at System.Windows.Forms.Application.Run(Form mainForm)

   at PaintDotNet.Startup.StartPart4(String mutexName) in D:\src\pdn\pdn_35x\src\PaintDotNet\Startup.cs:line 434

   at PaintDotNet.Startup.StartPart3() in D:\src\pdn\pdn_35x\src\PaintDotNet\Startup.cs:line 377

   at PaintDotNet.Startup.StartPart2() in D:\src\pdn\pdn_35x\src\PaintDotNet\Startup.cs:line 358

   at PaintDotNet.Startup.Start() in D:\src\pdn\pdn_35x\src\PaintDotNet\Startup.cs:line 271

   at PaintDotNet.Startup.Main(String[] args) in D:\src\pdn\pdn_35x\src\PaintDotNet\Startup.cs:line 465

------------------------------------------------------------------------------

 

[midora]

The error happens during saving the thumbnail of the image to open in a memory stream (as PNG). This stream will then be written to the next MRU (Most Recent Used?) entry in the registry (\HKEY_CURRENT_USER\Software\Paint.NET).

 

There maybe a problem with the PNG encoder used by GDI+ in your system or the registry is somehow corrupted.

[hurple]

Ah!  Thank you!  

 

And, since I had run some registry cleaners between the program working, and not... it probably is a registry problem.  Now all I have to do is figure out how to fix that.  eek!

[hurple]

Been digging through the backups made during the PC cleaning, and am not finding anything that jumps out as "this should be put back" and I hate to restore the entire thing, because there were about 15,000 items cleaned out of it.  Any tips or pointers or clues what to look for?

 

Alternatively, could I install and run a portable version of Paint.net?  Is there one?

[hurple]

I have tried restoring the registry.  I tried installing a new .net (4.5). I even tried a Startup Restore of Windows.  Still getting the error.  Plus, now my anti-virus won't run either.

 

Seriously, my PC is a brick without this program... Absolutely useless to me.  

 

Anything else I can try before resorting to yet another wipe/reformat/reload?  

[hurple]

Restoring to a point prior to all these issues did not work either.  I tried reinstalling .net 3.5 and 2.0 and neither would install.

 

Please, somebody help!  I don't want to have to do a full reload... Please...

[Ego Eram Reputo]

I think we have established that this is a system problem and not a Paint.NET issue.  Perhaps you would be better to seek advice from a Tech support or Windows forum?

[hurple]

Wow. 

[hurple]

That's funny... no other programs bomb.  Sounds like an issue with this one to me.

 

But... wow.  just.  wow.

 

Guess you get what you pay for.

 

If this is the community behind this product, I'll just find something else.

[Ego Eram Reputo]

  I tried reinstalling .net 3.5 and 2.0 and neither would install.

 

Paint.NET is not famous for stopping the installation of the .NET framework.  Your problem is wider than this application.

 

 

There maybe a problem with the PNG encoder used by GDI+ in your system or the registry is somehow corrupted.

 

This was suggested by someone who knows a great deal about Paint.NET and Windows.  Neither suggestion is related to Paint.NET, so I don't know how you justify getting miffed when I suggested seeking advice from another source.

 

 

If this is your attitude to people taking the time to try and help you - then don't let the door hit you on your way out.

 

<locked>

[Rick Brewster]

Ok so you ran some "registry cleaner" that went and deleted a whole bunch of stuff.

 

Now Paint.NET doesn't work ... and you're blaming Paint.NET? 

 

 

That's funny... no other programs bomb.

And yet, just a little bit earlier you said ...

 

Plus, now my anti-virus won't run either.

Face, meet palm.

 

Registry cleaner = snake oil. Now that you know that, you can reformat and reinstall Windows and get back on your feet instead of getting mad at us for not fixing your broken PC that you broke.

 

Jeez. Talk about self-entitlement.