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Fix this terrible bug ASAP!


Ervenion

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HELP! I was saving a file for my Alternate Future of Europe episode but then I pressed 'Okay' on the image screen, it just said Finishing... with a green bar, and it just stayed there until I ended the task, making me go from the last .pdn file I had and having to redo the previous slide. This happened to me three times already, and I've gotten totally sick of it! Assuming it's a bug, please fix it so it never happens again! Additional info: I use a Windows 10 Dell PC, the file was 2928x1647, and the file was a PNG image.

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It's possible you ran out of memory. I don't know much about this at all, so that's a total shot in the dark. Depending on your work the next time this happens, you can try using print-screen to recover some of it before you close Paint.net. Somebody with an understanding of this sort of topic will probably respond soon.
 

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2 hours ago, Ervenion said:

file was a PNG image.

 

How did you specify the PNG format? Did you type it in OR did you choose from the drop-down list?

 

 

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Please post your system specs (Settings > Diagnostics)

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Application    paint.net 4.0.16 (Final 4.16.6315.38530)
Build Date    Sunday, April 16, 2017
    
Hardware accelerated rendering (GPU)    True
Animations    True
DPI    96.00 (1.00x scale)
Language    en-US
    
OS    Windows 10 (10.0.14393.0)
.NET Runtime    4.0.30319.42000
Physical Memory    7,105 MB
    
CPU    AMD A8-7410 APU with AMD Radeon R5 Graphics    
    Architecture    x64 (64-bit)
    Process Mode    64-bit
    Speed    ~2196 MHz
    Cores / Threads    4 / 4
    Features    DEP, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2, XSAVE
    
Video Card    AMD Radeon(TM) R5 Graphics
    Dedicated Video RAM    1,008 MB
    Dedicated System RAM    0 MB
    Shared System RAM    3,552 MB
    Vendor ID    0x1002
    Device ID    0x9851
    Subsystem ID    0x06D11028
    Revision    69
    LUID    0x0000727B
    Flags    None
    Outputs    1
    
Video Card    Microsoft Basic Render Driver
    Dedicated Video RAM    0 MB
    Dedicated System RAM    0 MB
    Shared System RAM    3,552 MB
    Vendor ID    0x1414
    Device ID    0x008C
    Subsystem ID    0x00000000
    Revision    0
    LUID    0x00007BDE
    Flags    Software
    Outputs    0

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You're probably out of memory.

 

Quote

...2928x1647, and the file was a PNG image.

 

How many layers?

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On 5/8/2017 at 3:20 PM, Ego Eram Reputo said:

You're probably out of memory.

 

 

How many layers?

Not sure where to be sure of that.

 

There was nine layers. 

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Let's work this out. The formula for memory overhead is (W x H x 4) x (L + 2)

 

W = 2928, H = 1647 and L = 9

 

2928 x 1647 x 4 x 11 = 212mb You should have enough memory unless there is something else using a load of memory elsewhere.

 

How many Apps have you got open? If you close them all except paint.net does the problem persist?

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Well I have two Google Chromes open, I have 4 File Explorers open, FlagMaker, Skype, Discord, and sometimes Snipping Tool and Minecraft, don't forget paint.net. I haven't tried closing all the apps while using paint.net and getting it, though.

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It sounds like your system is quite busy. Have a look with Resource Monitor ( press Windows +R, type Resmon.exe in the text box and press Enter) and see if there is a point where you're running out of memory or close to it.

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CPU    AMD A8-7410 APU with AMD Radeon R5 Graphics    
    Architecture    x64 (64-bit)
    Process Mode    64-bit
    Speed    ~2196 MHz
    Cores / Threads    4 / 4

 

That is also a very low performance CPU that probably can't handle what you're doing very well.

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