Common Problems and Solutions

[Rick Brewster]

More problems and fixes will be added as we find and collect them.

Installation / Update problems

Problem: There are many symptoms and causes.

Solution: We have listed the solutions that we have found here: http://forums.getpai...tall-read-this/

Crashes with custom themes (WindowBlinds, uxtheme.dll patch)

Problem: Custom themes and patched copies of uxtheme.dll have been known to cause many stability problems.

Solution: If you experience crashes, try switching back to one of the themes that comes with Windows.

Tip: If you have a crash log, you can easily tell if you're using a custom theme by looking at the "Theme:" information that's listed in the log file's header. In this example, the standard Windows "Aero" theme is being used. (This stability problem is one reason that, by default, Windows does not allow custom or "third party" themes!)

Application version: Paint.NET v3.5.5 (Beta Release build 3.55.3762.38843)
...
UI Theme: Aero/Aero + DWM (Aero.msstyles)

Corrupt downloads - Alzip

Problem: A zip program called "Alzip" has a long standing bug where it cannot open the the Paint.NET installer ZIP file.

Solution: Don't use Alzip. Use WinZip, 7-zip, WinRAR, or even the functionality that's built-in to Windows itself.

Various Plugin Problems

Many plugin-related issues can be solved by reading this: http://forums.getpaint.net/index.php?/topic/9349-