Crash on Install

[Stereob0y]

Hi there guys, I've recently had an issue with paint.net and would really appreciate any help to get it running again. It is a fantastic program and this is the first time I've had an issue with it.

I tried opening it as usual today but was greeted with a crash and the pdncrash txt was automatically generated. Here's the log:

 

- - -

 

This text file was created because Paint.NET crashed.
Please e-mail this file to crashlog@getpaint.net so we can diagnose and fix the problem.

Application version: Paint.NET v3.5.10 (Final Release build 3.510.4297.28964)
Time of crash: 9/23/2016 10:57:18 AM
Application uptime: 00:00:01.0655614
Install directory: C:\Program Files\Paint.NET
Current directory: C:\Program Files\Paint.NET
OS Version: 6.2.9200.0 Workstation x64
.NET version: CLR 2.0.50727.8670 x64, FX 2.0 (rtm sp1 sp2) 3.0 (rtm sp1 sp2) 3.5 (rtm sp1 sp1_CP) 4.0 (rtm rtmEx)
Processor: 8x "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz" @ ~2395MHz (DEP, SSE, SSE2, SSE3, SSSE3, SSE4_1, SSE4_2), fps=0x1
Physical memory: 8139 MB
UI DPI: 120.00 dpi (1.25x scale)
UI Theme: Aero/Aero + DWM (Aero.msstyles)
Updates: true, 9/17/2013
Locale: pdnr.c: en-US, hklm: en-US, hkcu: n/a, cc: en-US, cuic: en-US
Managed assemblies: 
    mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorlib.dll
    PaintDotNet, Version=3.510.4297.28970, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.exe
    System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5c561934e089\System.dll
    PaintDotNet.SystemLayer, Version=3.510.4297.28964, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.dll
    System.Windows.Forms, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
    System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a @ C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll
    PaintDotNet.Base, Version=3.510.4297.28957, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Base.dll
    PaintDotNet.Resources, Version=3.510.4297.28964, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Resources.dll
    PaintDotNet.Core, Version=3.510.4297.28965, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Core.dll
    System.Core, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 @ C:\WINDOWS\assembly\GAC_MSIL\System.Core\3.5.0.0__b77a5c561934e089\System.Core.dll
    PaintDotNet.Data, Version=3.510.4297.28969, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Data.dll
    PaintDotNet.Effects, Version=3.510.4297.28970, Culture=neutral, PublicKeyToken=null @ C:\Program Files\Paint.NET\PaintDotNet.Effects.dll
Native modules: 
    C:\Program Files\Paint.NET\PaintDotNet.exe, version='3.510.4297.28970'
    C:\WINDOWS\SYSTEM32\ntdll.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\SYSTEM32\MSCOREE.DLL, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\KERNEL32.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\KERNELBASE.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\ADVAPI32.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\msvcrt.dll, version='7.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\sechost.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\RPCRT4.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll, version='4.6.1038.0 built by: NETFXREL2'
    C:\WINDOWS\system32\SHLWAPI.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\combase.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\bcryptPrimitives.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\GDI32.dll, version='10.0.10586.63 (th2_release.160104-1513)'
    C:\WINDOWS\system32\USER32.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\IMM32.DLL, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\kernel.appcore.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\SYSTEM32\VERSION.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll, version='2.0.50727.8670 (QFE.050727-8600)'
    C:\WINDOWS\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9193_none_88e4514b2faac6c7\MSVCR80.dll, version='8.00.50727.9193'
    C:\WINDOWS\system32\shell32.dll, version='10.0.10586.103 (th2_release.160126-1819)'
    C:\WINDOWS\system32\cfgmgr32.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\windows.storage.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\shcore.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\powrprof.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\profapi.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\assembly\NativeImages_v2.0.50727_64\mscorlib\00976757a0c560c95932437bdc9d474f\mscorlib.ni.dll, version='2.0.50727.8670 (QFE.050727-8600)'
    C:\WINDOWS\system32\ole32.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\uxtheme.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorjit.dll, version='2.0.50727.8670 (QFE.050727-8600)'
    C:\WINDOWS\assembly\NativeImages_v2.0.50727_64\System\839db7e1d97ce786f70023a9d4c9b7aa\System.ni.dll, version='2.0.50727.8670 (QFE.050727-8600)'
    C:\Program Files\Paint.NET\PaintDotNet.SystemLayer.dll, version='3.510.4297.28964'
    C:\WINDOWS\assembly\NativeImages_v2.0.50727_64\System.Drawing\91b130b25e94325b24ac6764616f67ce\System.Drawing.ni.dll, version='2.0.50727.8681 (QFE.050727-8600)'
    C:\WINDOWS\assembly\NativeImages_v2.0.50727_64\System.Windows.Forms\b65547a117f2d9d6bcac12870ad36d46\System.Windows.Forms.ni.dll, version='2.0.50727.8670 (QFE.050727-8600)'
    C:\Program Files\Paint.NET\PaintDotNet.Base.dll, version='3.510.4297.28957'
    C:\Program Files\Paint.NET\PaintDotNet.Resources.dll, version='3.510.4297.28964'
    C:\Program Files\Paint.NET\PaintDotNet.Core.dll, version='3.510.4297.28965'
    C:\Program Files\Paint.NET\Native.x64\PaintDotNet.Native.x64.dll, version='3.510.0.0'
    C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_08e695a3a83b6ce3\MSVCR90.dll, version='9.00.30729.9177'
    C:\WINDOWS\WinSxS\amd64_microsoft.vc90.openmp_1fc8b3b9a1e18e3b_9.0.30729.6161_none_390d35aa0a1f21f9\VCOMP90.DLL, version='9.00.30729.6161 built by: QFE'
    C:\WINDOWS\assembly\NativeImages_v2.0.50727_64\System.Core\1d05e634996f1cb9e587345634459921\System.Core.ni.dll, version='3.5.30729.8693 built by: QFE'
    C:\Program Files\Paint.NET\PaintDotNet.Data.dll, version='3.510.4297.28969'
    C:\WINDOWS\system32\dwmapi.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\MSCTF.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10586.20_none_db007f1392e69ef4\gdiplus.dll, version='10.0.10586.20 (th2_release_sec.151123-1940)'
    C:\WINDOWS\SYSTEM32\DWrite.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\SYSTEM32\WindowsCodecs.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\Program Files\Paint.NET\PaintDotNet.Effects.dll, version='3.510.4297.28970'
    C:\WINDOWS\system32\SetupApi.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\SYSTEM32\DEVOBJ.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\WINTRUST.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\MSASN1.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\CRYPT32.dll, version='10.0.10586.0 (th2_release.151029-1700)'
    C:\WINDOWS\system32\psapi.dll, version='10.0.10586.0 (th2_release.151029-1700)'

Exception details:
System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
   at PaintDotNet.PdnResources.LoadImage(Stream input)
   at PaintDotNet.PdnResources.GetImage(String fileName) in D:\src\pdn\pdn_35x\src\Resources\PdnResources.cs:line 329
   at PaintDotNet.Resource`1.get_Reference() in D:\src\pdn\pdn_35x\src\Base\Resource`1.cs:line 28
   at PaintDotNet.Menus.PdnMenuItem.SetIcon(ImageResource image) in D:\src\pdn\pdn_35x\src\PaintDotNet\Menus\PdnMenuItem.cs:line 250
   at PaintDotNet.Menus.LayersMenu..ctor() in D:\src\pdn\pdn_35x\src\PaintDotNet\Menus\LayersMenu.cs:line 48
   at PaintDotNet.Menus.PdnMainMenu.InitializeComponent() in D:\src\pdn\pdn_35x\src\PaintDotNet\Menus\PdnMainMenu.cs:line 85
   at PaintDotNet.Controls.PdnToolBar.InitializeComponent() in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\PdnToolBar.cs:line 944
   at PaintDotNet.Controls.PdnToolBar..ctor() in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\PdnToolBar.cs:line 718
   at PaintDotNet.Controls.AppWorkspace.InitializeComponent() in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\AppWorkspace.cs:line 1662
   at PaintDotNet.Controls.AppWorkspace..ctor() in D:\src\pdn\pdn_35x\src\PaintDotNet\Controls\AppWorkspace.cs:line 1141
   at PaintDotNet.Dialogs.MainForm.InitializeComponent() in D:\src\pdn\pdn_35x\src\PaintDotNet\Dialogs\MainForm.cs:line 675
   at PaintDotNet.Dialogs.MainForm..ctor(String[] args) in D:\src\pdn\pdn_35x\src\PaintDotNet\Dialogs\MainForm.cs:line 345
   at PaintDotNet.Startup.StartPart4(String mutexName) in D:\src\pdn\pdn_35x\src\PaintDotNet\Startup.cs:line 428
   at PaintDotNet.Startup.StartPart2() in D:\src\pdn\pdn_35x\src\PaintDotNet\Startup.cs:line 359
   at PaintDotNet.Startup.Main(String[] args) in D:\src\pdn\pdn_35x\src\PaintDotNet\Startup.cs:line 465

- - -

I decided to uninstall it and download the newest version. Perhaps it was just time to upgrade. However, upon trying to run the installer it crashes right after extraction and before any setup windows can open. A picture of the log is attached. 

I've googled around but could not quite find anything. Maybe I did not look hard enough. I have restarted and shut-down, as well as tried a few other things like repairing the frameworks, but to no avail. I hope you kind souls can help me with this. 

Thank you very much!

[toe_head2001]

System.OutOfMemoryException

You have plenty of RAM (8 GB). How much of that is free memory? You may have a misbehaving program running that using all your memory.

 

You should consider upgrading to Windows 8.1 too; it's a free upgrade from Windows 8.

[Stereob0y]

Hey there, sorry I should have clarified that this is on Windows 10. I did the free upgrade from Windows 8.1 (Well, was forced into the free upgrade, anyhow).

 

Opening up task manager, it says that there is 3.2 GB in use, with 4.7 GB available in memory.
 

[toe_head2001]

Forced? You probably mean tricked. Microsoft forced it on no one.

 

Why does your crashlog show Windows 8?

47 minutes ago, Stereob0y said:

OS Version: 6.2.9200.0 Workstation x64

 

That's odd if you have 4.7 GB free. Maybe try installing paint.net in Windows Safe Mode.

[Stereob0y]

Fair enough, tricked is a better descriptor.

Hm, I'm unsure why it shows Windows 8 in the log, but I checked my PC info and it says Windows 10. 

 

Safe Mode produced the same error, unfortunately. 

Edited September 23, 2016 by Stereob0y

[Rick Brewster]

It says Windows 8 in the log because 3.5.10 doesn't have Win10 compatibility listed in its application manifest. So, Windows lies to it for "compatibility" reasons (ha).

 

Uninstall, reboot, manually nuke c:\program files\paint.net, reboot, then try installing again.

 

My only guess is that you have some corrupt file sitting in paint.net's Resources directory, which is used for resource file overrides (strings, images, icons).

 

If that's not it ... no idea. GDI+ just gets into a conniption fit every so once in awhile and says "out of memory" even though that's clearly not the problem.

[Stereob0y]

Ah, makes sense. It has been quite a while since I've updated Paint.Net. 

Well, I deleted the folder, rebooted, and tried again but unfortunately it still gives me the issue. A bit sad, but barring a system restore or PC reset it seems like I shall have to look for a different program to use for now. 

 

Thanks for the help guys! Looking forward to the day I get Paint.NET working again. 

[Ego Eram Reputo]

Before you give up, try running this utility https://support.microsoft.com/en-us/mats/program_install_and_uninstall. It will remove any traces of the previous installation. Then you can try a fresh install.