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Problems saving large images

3 posts in this topic

I have a 12K x 6K resolution JPG image. It opens fine. After making an edit, when I try to Save As in Paint.net, the "Save Configuration" dialog appears, with "Preview File Size (computing)" in the right pane.  It remains in this state indefinitely (>5 minutes). Clicking OK causes a smaller progress bar dialog to appear: "Save Configuration - Canceling".  That dialog also remains indefinitely. There is no Cancel button, and clicking the "X" in the upper right does nothing. Alt-F4 causes it to disappear and be replaced by another dialog "Save Configuration - Finishing".  It also remains indefinitely (minutes). Again, there is no Cancel button, and clicking the "X" in the upper right does nothing. Alt-F4 causes it (and the underlying Preview File Size dialog to disappear and be replaced by "Saving - Initializing".  Again, no progress after minutes, and no way to dismiss except Alt-F4.  This results in an error dialog "There was an error while saving the file". 

At this point the normal UI returns and appears to be working.

 

Is this a known issue?

Running Paint.net 4.09 on Windows 7 / 32 bit.

 

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Moved to troubleshooting.

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I was trying to reproduce this just last night, but I couldn't. I'm still going to try and fix this for the next update, but I would strongly advise you to upgrade to a 64-bit version of Windows. This problem is caused by running out of memory on a background thread. Even if I fix this indefinite soft hang, it won't mean that the save operation will work. It will still display an error.

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